Customer Success Associate

YOUR MISSION

Monizze is a fast growing fintech company, with a great entrepreneurial culture and a digital "scale-up" spirit.

We are looking for a Customer Success Associate to ensure our Customer Success team continuously provides the highest level of support to our SME customers.

RESPONSIBILITIES

Example activities in this role:

• Answer customer questions and requests via web tools, phone calls and face-to-face meetings.
• Ensure compliance with Customer Success activities, procedures and systems.
• Assist in the development of customer engagement processes and tools.
• Work with management and team leaders to develop and improve methods and strategies to support rapid team and platform growth.
• Assist in the development of technical educational, marketing and sales materials to support customer success.
• Provide insights to customers to ensure they get the most out of the platform and applications with the goal of helping our customer base grow.
• Understand customers' business and market trends and suggest ways to help customers address these trends by educating them about the product and/or connecting them with the right people to address these needs

• You have experience in Customer Care, account management or sales
• Strong customer focus skills
• You can empathise with customers' dilemmas and help them in a competent and compassionate way
• Self-starter who is driven and able to work autonomously, with a taste for action
• You value feedback and seek the opportunity to learn, grow and push yourself to the edge of your comfort zone in the pursuit of your own development
• You are able to think dynamically to solve problems in an instant.
• You find it a challenge to work in a strongly growing company
• Able to quickly build relationships and cooperate with internal teams
• You are not afraid of periods of increased workload
• The ability to stay calm, cool and composed during stressful situations
• You are a team player with an innovative attitude, flexible, service-oriented, proactive and fun to work with.
• You have a keen eye for detail.
• Excellent oral and written communication skills in Dutch, French and English.