Manage and monitor all installed systems and infrastructure of Monizze in partnership with external providers.
Empower the development team to have efficient alerting and monitoring capabilities through the set up and fine tuning of tools like Nagios, Prometheus, Grafana, Opsgenie, New Relic, AWS cloudwatch, Papertrail, Sentry, Datadog,... or equivalent tools.
Diagnostic network and infrastructure related issue with required parties, contribute -and coordinate- post mortem incident follow-up of all average and major IT incidents.
Monitoring, basic maintenance and performance tuning of the different mission critical Oracle and Mariadb/Mysql databases of Monizze hosted in the private and public cloud, in partnership with external providers.
Act as the third line support of the IT support team to assist all department colleagues in their issues related to the IT infrastructure.
Manage the Monizze office networks and lead the remapping/replacement of the physical network (switches, routers, ...) in collaboration with an external provider
Follow-up and trouble shoot the technical limitations/issues of the (cloud) telephony in place for the internal customer care team in collaboration with an external provider.
Documenting processes, networks, VPN, Proxies, IT assets, etc of the company with ITIL in mind as a standardisation.
Lead and support the technical improvement initiatives in regard of the various IT development environments :
NICE TO HAVE