Commercial onboarding Associate

About Monizze

Monizze is on a mission to help employers support the well-being and engagement of their people.
From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

To keep scaling smartly and securely, we’re strengthening our Onboarding HUB team with a Commercial onboarding Associate who combines confident communication, a consultative commercial approach, and a sharp focus on guiding clients toward action and results.

Your advantages first

💪 Your purchasing power is optimized – the motto is true for clients & employees
🌴 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
🏠 Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
🌍 Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
🧇 Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
🚀 Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
🧠 Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
👪 Your health and your family's health is covered by our hospitalization insurance
✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
🏠 Homeworking opportunities and overall flexibility
🧳 A yearly trip with all your colleagues to celebrate our achievements
➕ We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

Your Team in a Nuttshell

You’ll be joining the Onboarding HUB, a team that helps clients to onboard, and increase their purchase power. We work cross-functionally and support Monizze’s ambition to grow sustainably, with a strong culture of collaboration, ownership and continuous improvement.

What You’ll Do

• Guide new clients through the onboarding process in a segmented and structured way, ensuring a smooth start with Monizze.

• Conduct a high volume of proactive onboarding calls (no physical appointments), with the clear goal of placing a first order during the call to maximize client activation and commercial impact.

• Educate clients on Monizze’s value proposition and how to get the most of our services from day one.

• Use strong objection handling skills to address client questions or concerns and confidently guide them toward a first order.

• Manage multiple onboarding cases simultaneously while coordinating with various internal stakeholders.

• Collaborate closely with the Sales, Customer Care, and Product teams to ensure alignment and a seamless client experience.

• Use data and client feedback to identify blockers and opportunities to improve onboarding efficiency and conversion.

• Participate in team meetings, feedback loops, and ongoing training to sharpen your commercial approach.

• Share insights, tools, and learnings to improve onboarding flows and boost client engagement.

• Contribute to Monizze’s performance-driven and supportive culture by embracing feedback, innovation, and shared success.

What You’ll Bring

Must-haves

• A client-focused mindset with a natural drive to guide and convert customers during onboarding.

• Strong communication and objection handling skills, both written and verbal.

• A results driven, commercial mindset and proactive attitude, with the ability to turn conversations into concrete outcomes.

• Ability to multitask and manage several onboarding cases simultaneously while maintaining quality and structure.

• Strong stakeholder management skills, with the ability to collaborate effectively across teams.

• Comfort using digital tools and CRM systems to track client progress and manage workflows.

• A collaborative attitude and a willingness to grow in a fast-paced, supportive team environment.

• Fluent in Dutch and French

• Good understanding of English

Nice-to-haves

• Previous experience in a customer-facing, sales, or onboarding role.

• Familiarity with tools like Salesforce