Customer Success Manager

About Monizze

Monizze is on a mission to help employers support the well-being and engagement of their people.
From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

We are looking for a Customer Success Manager to ensure our RewardFlex team continuously delivers a high-quality customer experience, from onboarding through post-implementation support. We work cross-functionally and support Monizze’s ambition to grow sustainably, with a strong culture of collaboration and ownership.

Your advantages first

💪 Your purchasing power is optimized – the motto is true for clients & employees
🌴 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
🚙 A mobility budget
🏠 Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
🌍 Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
🧇 Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
🚀 Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
🧠 Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
👪 Your health and your family's health is covered by our hospitalization insurance
✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
🏠 Homeworking opportunities and overall flexibility
🧳 A yearly trip with all your colleagues to celebrate our achievements
➕ We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

What You’ll Do

Client onboarding management

• Welcome new clients and support them as they join the platform

• Lead onboarding phases by ensuring a smooth, structured implementation tailored to each client’s needs

• Act as the main point of contact for clients during their onboarding

Support for Product Specialists

• Assist and support Product Specialists during the onboarding of the clients they have signed

• Work closely with them to ensure efficient implementation and an optimal customer experience

Daily support for employers

• Support employers in their day-to-day use of the platform

• Answer operational questions to ensure the best possible experience

• Actively contribute to customer satisfaction and retention

Knowledge Base, processes & continuous improvement

• Ensure that the Knowledge Base and processes (internal and external) are always up to date

• Identify inconsistencies or gaps and escalate them to the relevant teams

• Contribute to the continuous improvement of onboarding and support workflows

Customer feedback collection and escalation

• Collect customer feedback in a structured manner

• Analyze recurring needs, pain points and expectations

• Share insights with Product teams to support future platform improvement

What You’ll Bring

Must-Haves:

• Comfortable working with digital tools and SaaS environments

• Ability to manage multiple cases and stakeholders simultaneously

• Fluent in English and Dutch (knowledge of French is a plus)

• Strong service mindset and customer orientation

• Excellent communication and collaboration skills

• Structured, rigorous and well-organized approach

• Curiosity, proactivity, autonomy and a strong desire to learn in a fast-evolving environment

Nice-to-Haves:

• First professional experience in Human Resources (Payroll, Compensation & Benefits, HR administration), or in a Customer success, customer support or account management role, with a good understanding of HR processes and employer-related challenges

• Knowledge of the mobility budget and cafeteria plan

We are looking for a customer-oriented profile with an HR mindset and a strong willingness to learn.