Account Developer

Monizze is a leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms for sports and cultural activities. With a focus on delivering comprehensive solutions to businesses, we are expanding our presence in the +500 FTE companies segment. We are seeking a dynamic and experienced Senior Sales professional to strengthen our position in this key market.

Your advantages first

🌍 Work from abroad up to 4 weeks a year (after 6 months @ Monizze)

💪 Your purchasing power is optimized - the moto is true for clients & employees

🌴 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz

🚙 A company car and an unlimited fuel card in Belgium

📈 Unlimited commissions based on your quarterly results

🧇 Belgian roots, mindset & attitude: a cool and informal atmosphere - one of the best things since waffles

🚀 Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect

🧠 Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)

👪 Your health and your family's health is covered by our hospitalization insurance

✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments

🏠 Homeworking opportunities and overall flexibility

🧳 A yearly trip with all your colleagues to celebrate our achievements

➕ We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

Your mission

Monizze is a fast growing fintech company, with a great entrepreneurial culture and a digital "scale-up" spirit.

We are looking for a Customer Success Associate to ensure our Customer Success team continuously provides the highest level of support to our customers.

Responsibilities

Example activities in this role:

• Answer customer questions and requests via web tools, phone calls and face-to-face meetings.
• Ensure compliance with Customer Success activities, procedures and systems.
• Assist in the development of customer engagement processes and tools.
• Work with management and team leaders to develop and improve methods and strategies to support rapid team and platform growth.
• Assist in the development of technical educational, marketing and sales materials to support customer success.
• Provide insights to customers to ensure they get the most out of the platform and applications with the goal of helping our customer base grow.
• Understand customers' business and market trends and suggest ways to help customers address these trends by educating them about the product and/or connecting them with the right people to address these needs

• You have experience in account management or sales of large accounts
• You are bilingual, Dutch and French, English is a plus
• Strong customer focus skills
• You can empathise with customers' dilemmas and help them in a competent and compassionate way
• Self-starter who is driven and able to work autonomously, with a taste for action
• You value feedback and seek the opportunity to learn, grow and push yourself to the edge of your comfort zone in the pursuit of your own development
• You are able to think dynamically to solve problems in an instant.
• You find it a challenge to work in a strongly growing company
• Able to quickly build relationships and cooperate with internal teams
• You are not afraid of periods of increased workload
• The ability to stay calm, cool and composed during stressful situations
• You are a team player with an innovative attitude, flexible, service-oriented, proactive and fun to work with.
• You have a keen eye for detail.