Customer Care Associate

Monizze is on a mission to help employers support the well-being and engagement of their people.

From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

To support our growth, we’re expanding our Customer Care team with a Customer care associate to respond to the requests of our customers, partners and to provide support to the merchants in our network.

Your advantages first

💪 Your purchasing power is optimized – the motto is true for clients & employees
🌴 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
🚙 A mobility budget
🏠 Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
🌍 Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
🧇 Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
🚀 Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
🧠 Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
👪 Your health and your family's health is covered by our hospitalization insurance
✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
🏠 Homeworking opportunities and overall flexibility
🧳 A yearly trip with all your colleagues to celebrate our achievements
➕ We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

Your mission

• Assisting customers with the processing of their orders, completing customer files and finding the appropriate solution to problems or complaints.

• Provide support to merchants who offer our payment solutions. Handle requests, contracts and ensure that their payment terminal is activated within the agreed timeframe. Solve technical problems in collaboration with our various partners.

• Assisting our partners while working closely with direct colleagues and other departments to provide the best service. Collaborate with our partner colleagues in responding to prospects, following up on customers and maintaining the relationship etc.

• Keeping track of the comments and messages on our social networks like Facebook and Twitter.

• Coordinate and follow up on administrative matters such as returned cards, and postal follow up.

• Collaborate with our sales colleagues in responding to prospects, following up on customers and maintaining the relationship etc.

What you’ll bring

• Bilingual French / Dutch: fluent in both national languages

• Notion of English is a must because of the working environment

• Analytical mindset: Solution-oriented, with a drive for continuous improvement and logical thinking.

• Excellent verbal and written communication skills. Attention to detail and accuracy is crucial.

• Proactivity to contact the customer when a fault is detected or simply to solve the problem efficiently.

• Be empathetic and responsive to customers' questions

• Good stress management: being able to deal with dissatisfied customers. Dealing with complaints in a calm and correct manner.

• Be a team player with the ability to work collaboratively with colleagues.