Student - Customer Obsession Team

As a Working Student in the Customer Obsession team, you will support our Transformation Lead and Customer Obsession Expert in driving customer-centric initiatives. You’ll gain hands-on experience in customer experience management, digital transformation, and data-driven decision-making in a fast-moving fintech environment.

Key Responsibilities

• Customer Insights & Analysis

  • Collect, structure, and analyze feedback from different channels (surveys, NPS, support tickets, app reviews).

  • Prepare dashboards and reports to highlight customer pain points and opportunities.

• Process & Journey Support

  • Help map and document customer journeys across digital and offline touchpoints.

  • Assist in identifying bottlenecks and proposing improvements.

• Project Support & Ownership

  • Support ongoing transformation projects, from preparation to follow-up.

  • Take ownership of smaller customer-centric projects, driving them from idea to delivery with guidance from the team.

• Digital & AI Exploration

  • Support initiatives leveraging digital tools and AI to enhance customer experience and internal processes.

  • Research new digital trends and propose innovative applications for Monizze.

• Voice of the Customer

  • Contribute to initiatives that give employees, employers, and merchants a stronger voice in shaping Monizze’s services.

  • Help organize customer workshops, panels, or interviews.

What We Offer

• A hands-on learning experience in a fast-growing fintech scale-up.

• Exposure to customer experience strategy, transformation projects, and digital innovation.

• The opportunity to run your own small projects with real impact.

• A dynamic, supportive environment where your input is valued.

• Flexible working hours to combine with your studies.

How to Apply

We don’t believe in boring cover letters. Instead, show us who you are by answering these three questions in the format you prefer:

1. What does customer obsession mean to you?
   → Tell us how you define it and why it matters to you.

2. Share a story of a student, business, or project you impacted in a specific way.
   → Show us the role you played, how you made a difference, and what you learned.

3. What unique superpower or passion would you bring to our team?
   → Think of something that makes you stand out — skills, mindset, or even a quirky talent.

Be Creative 🎨

You can answer in whichever format best expresses you:

• A short written piece (one page max).

• A 3-minute video where you tell your story.

• A visual or mini-presentation (slides, infographic, or even a sketch).

• Or a combination — surprise us!

The goal isn’t perfection, but authenticity: we want to see how you think, communicate, and connect with people.

• Currently enrolled in a Bachelor’s or Master’s program (Business Administration, Business Engineering, Computer Science, Economics, Communication, Psychology, or related fields).

• Affinity with digital technologies, data, and AI applications.

• Strong analytical and problem-solving skills; comfortable with Excel/Google Sheets, and ideally some experience with data visualization tools.

• Curious, proactive, and willing to take responsibility for your own projects.

• Excellent communication skills in French, Dutch, or English (knowledge of multiple is a strong plus).

• Ability to work independently while collaborating closely with the team.

Ideal Candidate Profile:

We are looking for someone who is naturally analytical, curious, and highly motivated to learn and grow. You thrive in a dynamic environment, are eager to take initiative, and enjoy exploring new ideas and challenges.

Availability & Schedule:

The role is offering 1–2 full days per week or 3 half-days, depending on your preference. But we are very flexible and happy to adapt to your schedule, so don’t hesitate to apply even if your availability is different, we’ll make it work!

Ideally, you would be available until the end of 2026 as a student, or at least through the summer of 2026. We are flexible with start dates, you could begin as early as November, but we are happy to adapt to your schedule.